Now that you have an interest in my approach or have read the book and would like
to take another step towards implementing these principles in your organization,
there are three levels of service that you can take advantage of:
This is a completely free program that you can enrol your staff in.
Test them, have them read the book, then test again to see how they have changed.
Click here to read more.
This is a complete kit that you can use to analyze and train your staff
yourself on the principles of Customer Service: How to Survive it.
Click here for more information.
This would involve Myles Pang coming to your place of business and personally
putting your staff through the testing and reviewing the results and their significance,
working with your staff in lectures and put them through their paces on the drills
to bring home the principles.
Click here for more information.
You then provide this group code to your employees and have them go to: http://www.cssurvival.com/survey.html and enter
in the group code and fill in the short survey. They do not have to provide their
name. Allowing anonymity for your employees will encourage more candid answers.
Eliciting their candid answers is important for you to discover the truth about how they feel.
The results of the tests will be sent to you.
Then have them all read the book. It is a small book that can be read in an evening and usually is!
Then, 2-4 weeks later have them do the test again and see the results for yourself.
We offer this free service both because we are confident in the materials of the book and in the results
attainable from application of these materials and because we feel that any improvement to customer
service even if just from reviewing these test results is a benefit to organizations, quality of life for employees and to business
viability.
