Free Customer Service Survey - instant results!

Customer Service Survey
Find Out What Your Staff Really Think About Customer Service

Your Name (Optional) :
Please provide your email address if you would like us to email your results to you. (this will not be shared with your company or manger):
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I am just working in customer service temporarily.	True False
I greet every customer with a smile, whether in person or on the phone.	True False
I am warm and friendly to all customers all of the time.	True False
I could handle customers better if I had the authority to give them a discount or some money back.	True False
Do you sometimes feel your status is lowered by customers?	True False
I have a hard time being genuinely nice to customers.	True False
I find it easy to get along with most customers.	True False
Do you find it easier to get through the day if you shut your emotions off?	True False
I dread going to work and facing all the demanding customers.	True False
Most customers are fine but every once in a while one really gets under my skin.	True False
I am occaisionally somewhat sarcastic with customers to let them know they have behaved inappropriately.	True False
Most complaining customers are just looking for something for free.	True False
Do you have a good way of putting customers in their place without getting caught for bad service?	True False
Most customers are ok but often they are just dumb.	True False
My customers really like me.	True False
I have pretty good empathy for customers I deal with.	True False
It bothers me when a customer talks down to me.	True False
I look forward to going to work.	True False
Do you sometimes feel like you want to retaliate against a customer for how they have treated you?	True False
Do you have customer experiences that you replay over in your mind because you feel you were treated unjustly by the customer?	True False
Every once in a while it feels good to put a customer in their place.	True False